Refund policy

Return & Refund Policy – Red Dojo

All products sold by Red Dojo are made to order. Red Dojo is operated by J E MacKinnon Limited.

Because items are produced specifically for each order, we do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size selection

However, if your order arrives with an issue, we will resolve it.

Eligible Issues

Contact us if your item is:

  • Damaged in transit

  • Defective or faulty

  • Incorrect (wrong item or wrong design)

How to Report a Problem

You must contact us within 14 days of delivery at:
reidojo@hotmail.com

Please include:

  • Your order number

  • Clear photographic evidence showing the issue

Resolution

Once the fault is verified, we will offer:

  • A replacement, or

  • A full refund

at no additional cost to you.

Approved refunds will be returned to the original payment method used at checkout.

This policy does not affect your statutory rights under UK consumer law